Cougar Sugar is the online store (hereinafter referred to as the “e-shop”) of the company named (hereinafter referred to as “THE COMPANY”), which is located in Magoula, Attica 19018, Greece, and is legally represented. The contact phone number for the headquarters is 2104407780, and the email address for communication is [email protected].
The following terms and conditions exclusively cover all sales of products through the company’s online store located at Cougar Sugar. Any other Terms and Conditions are expressly excluded. Any user who enters, engages in transactions, or uses the services of the e-shop (hereinafter referred to as the “customer” or “user”) is considered to have fully agreed to and accepted the terms outlined here, without exception. If a user does not agree to these terms, they should refrain from using the e-shop and engaging in any transactions with it. The COMPANY reserves the right to modify the terms of use at any time.
Information & Products The COMPANY commits to the truth, accuracy, and completeness of the information provided on the online store regarding the identity and details of both the COMPANY and its suppliers, as well as the main characteristics of the products available through the online store. The COMPANY reserves the right to correct any technical or typographical errors that occur due to mistakes, misprints, or force majeure reasons.
Limitation of Liability The COMPANY complies fully with the provisions of the Civil Code regarding sales, as well as the provisions of Law 2251/1994 for Consumer Protection, as amended and applicable.
The COMPANY, in the context of its transactions through the online store, informs the Customer based on the available stock information, but in no case can guarantee the availability of the products. In any case, the COMPANY undertakes to promptly inform the Customer of any unavailability, in which case it bears no further responsibility.
The COMPANY makes every effort to provide high-quality services daily. In good faith, the COMPANY is not responsible for any errors in product features, images, or prices listed on the site and cannot guarantee that no errors will occur for any reason during the entry or update of the features and/or prices of a product.
The COMPANY is not liable for any unauthorized third-party interventions in products, services, or information available via the online store.
The COMPANY does not declare that the information contained in documents and announcements published on this server is suitable for any specific purpose. Any such document and related graphics are provided “as is” without any warranty of any kind.
The COMPANY strives to provide high-quality services but cannot guarantee that there will be no interruptions or errors.
User’s Responsibility Each User is free to use the site in accordance with the law and good practices.
The responsibility for the contents of transactions lies solely with the User.
The COMPANY does not make any corrections or interventions in the data transmitted by the User. The User must accurately complete fields such as name, address, and message in the online contact forms. Use of the site is subject to Greek, European, and international laws, and the User agrees not to use our site to violate these laws.
In this context, the User agrees not to use the e-shop to:
→ Send, publish, email, or transmit any content that is illegal for any reason, causes illegal harm to the COMPANY or any third party, or violates confidentiality or privacy rights of any person,
→ Send, publish, email, or transmit any content that violates users’ morals, social values, or concerns minors, etc.,
→ Send, publish, email, or transmit any content for which users do not have transmission rights according to the law or applicable contracts (such as internal information, proprietary, and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements),
→ Send, publish, email, or transmit any content that infringes on any patent, trademark, trade secret, copyrights, or other proprietary rights of third parties,
→ Send, publish, email, or transmit any material containing software viruses or other codes, files, or programs designed to interrupt, damage, destroy, or disable the functioning of any software or hardware,
→ Willful or unintentional violation of applicable laws or provisions,
→ Harassment of third parties in any way,
→ Collection or storage of personal data about other users.
Furthermore, the User agrees that all members, partners, employees, management, shareholders, and other associates of the COMPANY are not responsible for anything arising from third parties using the site. Any use contrary to the above, apart from any criminal or civil penalties, will result in the termination of the provided services without notice.
Intellectual & Industrial Property Rights All content of the online store, including distinctive titles, trademarks, images, graphics, photos, designs, texts, etc., are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law, and international agreements or the intellectual property of third parties for which the COMPANY has obtained a usage license for its exclusive needs and for the operation of the online store.
Furthermore, any software available for downloading from this server is the intellectual property of the COMPANY:
(a) the use of such documents from this server is strictly limited to informational and non-commercial purposes or for personal use only, and they may not be copied or placed on other computer networks or distributed by other means of communication,
(b) no intervention is allowed in the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Offenders will be prosecuted.
Any copying, transferring, or creating derivative works based on this content, or misleading the public regarding the true provider of the online store is prohibited. Reproduction, distribution, transmission, retransmission of material, or any other use of the content for commercial or other purposes is allowed only with the prior written consent of the COMPANY or any other holder of the intellectual property rights.
Links to Other Websites The COMPANY does not control the availability, content, privacy policies, quality, and completeness of services of other websites to which it links through “links,” hyperlinks, or advertising banners. Therefore, for any issues that arise during the use of these websites, the User must address the respective websites, which bear the relevant responsibility for providing their services. The provision of links on the e-shop is done for the User’s convenience, and the COMPANY does not approve, accept, or bear responsibility for the content of any link.
Confidentiality Statement When a User submits an online request, the information provided is used to respond electronically to their query. We treat the requests submitted by each User and the electronic correspondence they send as confidential. We do not transfer the content of such requests except to the directly concerned recipient and in cases where the law requires it, or if the content is deemed to harm or violate the COMPANY.
Product Returns – Cancellations You have the right to return the product you purchased within 14 calendar days from the date of receipt. Returns are accepted only if the products are in the same condition as when received, with special markings (tags/barcode) intact, along with the retail receipt.
Order Cancellation You can cancel your order within 1 hour of completion by calling us at 2104407780 or via email at [email protected]. Depending on the status of your order, we will inform you of the options available.
